Insights

Operating notes and market analysis.

Hospitality management, guest experience and the West Virginia market. Written for owners.

Guest experience28 Jul 20269 min

Service quality produces review scores. Review scores produce pricing power and direct bookings. Both produce margin.

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Hospitality management14 Jul 20269 min

The range of work, how fee structures are built, what a takeover involves week by week, and the questions worth asking before signing an agreement.

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West Virginia tourism8 min

Demand drivers, four-season depth, and where there is room to build.

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Outdoor hospitality10 min

Cost per unit, site constraints, seasonality and the partnership model.

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Published roughly monthly.

Management

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